Appointments: We schedule our gas fireplace technicians to arrive in a 2 hour window. The appointment can be cancelled at any time up to the time of the appointment window without penalty. An $85 fee will be invoiced if an appointment is scheduled and nobody at the home or business is available when our technician arrives.
Warranty: Our labor is warrantied for 90 days. All parts installed by our company are warrantied for one year from the date of the invoice.
Recommendation: The National Fireplace Institute recommends that all gas fireplaces be cleaned and inspected on an annual basis.
Normal Service Area: Anywhere throughout the Denver metro area. We travel as far North as Longmont and as far South as Colorado Springs. It is always just $165. We have seven full-time technicians moving throughout the Front Range each day. We will strive to group appointments together that are in similar areas to maximize the efficiency of our technicians. Our office is located in Parker, Colorado. There is no trip fee.
Remote Mountain Locations: We charge $165 for the basic service and $60/hr for two-way travel as determined by Google Maps. We offer a 90 day warranty on our service. We would need to charge for 2-way travel again if required to return even if still in the warranty period.
Courtesy: Working on a fireplace can be a dirty business. As a result, we take the proper precautions to protect your home and the surrounding area. More specifically, our technician will wear booties and spread out a drop cloth in front of the fireplace to protect the flooring.
Methodology: We isolate a particular symptom, identify a diagnostic procedure, and based on the results, complete the appropriate corrective action.
Glass Disclaimer: Please note that pressure is applied when we clean the fireplace glass. The glass could have a preexisting stress point or be simply weakened due to age or use. The pressure applied could be just enough to cause the glass to break after we leave and heat is applied. If the glass breaks, we will agree to provide a replacement glass at our cost with a free installation. Kindly ask our technician not to clean the glass if breakage is a risk you want to avoid. It seems that a Marco fireplace glass is a high risk for this problem.
Venting: We inspect and repair all components of a fireplace within the cabinet that contains the logs and below the cabinet. In rare circumstances, the problem is due to a clogged or inadequate fresh air or exhaust vent. These are the vents that go from the fireplace to the outside. We will identify if this is the problem and then it is the responsibility of the owner to find and remove the item causing the problem (i.e. bird’s nest, wasp nest, etc.)
Don’t be Fooled: Beware of companies that charge a very low service fee and then quote exorbitant part prices that may or may not even need to be replaced. Please note that our technicians are employees who are paid hourly and do not receive a commission or any type of incentive for selling parts.