Appointments: We schedule our gas fireplace technicians to arrive in a 2 hour window. The appointment can be cancelled at any time up to the time of the appointment window without penalty. An $85 fee will be invoiced if an appointment is scheduled and nobody at the home or business is available when our technician arrives.
Warranty: We will not charge the $165 service fee again if the fireplace stops working within 30 days of our initial visit. At that point, a part replacement is likely needed. Initially, we attempt to refurbish existing parts; however, sometimes that is not possible. If a part needs to be replaced, we will provide an estimate for the cost of the part and time to install the part. We will charge a $45 trip fee if the fireplace stops working between 30 and 90 days after our initial service call and we are requested to return. We will charge $165 if the fireplace stops working 90 days after our initial service call and we are asked to return. It is our goal to repair your fireplace correctly the first time to avoid call-backs.
Service Area: Anywhere throughout the Denver metro area. We travel as far North as Boulder and as far South as Castle Rock. It is always just $165. We have three full-time technicians moving throughout the Denver metro area each day. We will strive to group appointments together that are in similar areas to maximize the efficiency of our technicians. Our office is located in Parker, Colorado.
Courtesy: Working on a fireplace can be a dirty business. As a result, we take the proper precautions to protect your home and the surrounding area. More specifically, our technician will wear booties and spread out a drop cloth in front of the fireplace to protect the flooring.
Methodology: We isolate a particular symptom, identify a diagnostic procedure, and based on the results, complete the appropriate corrective action.
Glass Disclaimer: Please note that pressure is applied when we clean the fireplace glass. The glass could have a preexisting stress point or be simply weakened due to age or use. The pressure applied could be just enough to cause the glass to break during the cleaning process or after we leave and heat is applied. This happens about one time out of about every 500 fireplaces. If you do not want to take this risk, kindly ask our technician to skip this step. In the event this happens, we will replace the glass at our cost plus $200 for our time to order, pick it up, prep, and install. Glass typically costs around $200.
Parts: We sell and install fireplace blowers, fireplace glass and fireplace logs. To do this, you must provide us the make, model, and serial number of your fireplace so we can quote these items without a site visit.
Don’t be Fooled: Beware of companies that charge a very low service fee and then quote exorbitant part prices that may or may not even need to be replaced. Too often customers fall for this bait and switch technique. Reading independent website reviews is always a good idea.