FAQ

Pricing:

  1. We charge $195 to clean, adjust and refurbish the mechanical parts of your fireplace. Typically, this will repair a fireplace. If not, we’ll identify the part that needs to be replaced and quote the part and replacement cost (Part Pricing List).
  2. We charge $175 for each additional fireplace. So, there is a discount for multiple fireplaces in the same home, on the same visit.
  3. We clean and repair outdoor fire pits and fireplaces, too. It is $195.

Appointments: We schedule our gas fireplace technicians to arrive in a 2 hour window. The appointment can be cancelled at any time up to the time of the appointment window without penalty.

Warranty: Our workmanship is warrantied for 90 days. All parts installed by our company are warrantied for one year from the date of the invoice.

Recommendation: The National Fireplace Institute recommends that all gas fireplaces be cleaned and inspected on an annual basis.

Our People: All of our people are full-time employees covered by our worker’s compensation and general liability policy. All of our people are paid hourly, meaning nobody is paid a commission to sell parts. There is no incentive for any of our employees to sell parts. This is a significant differentiation between us and the competition. Parts are only sold when they are absolutely needed to fix a problem. You can learn more about our team by clicking the team page link above.

Normal Service Area: Anywhere throughout the Denver metro area. We travel as far North as Longmont and as far South as Colorado Springs. It is always just $195. We have seven full-time technicians moving throughout the Front Range each day. We will strive to group appointments together that are in similar areas to maximize the efficiency of our technicians. Our office is located in Parker, Colorado. There is no trip fee.

Remote Mountain Locations: We charge $195 for the basic service and $90/hr for two-way travel as determined by Google Maps. We offer a 90 day warranty on our service. We would need to charge for 2-way travel again if required to return even if still in the warranty period.

Courtesy: Working on a fireplace can be a dirty business. As a result, we take the proper precautions to protect your home and the surrounding area. More specifically, our technician will wear booties and spread out a drop cloth in front of the fireplace to protect the flooring.

MethodologyWe isolate a particular symptom, identify a diagnostic procedure, and based on the results, complete the appropriate corrective action.

Glass Disclaimer: Please note that pressure is applied when we clean the fireplace glass. The glass could have a preexisting stress point or be simply weakened due to age or use. The pressure applied could be just enough to cause the glass to break after we leave and heat is applied. If the glass breaks, we will agree to provide a replacement glass at our cost with a free installation. Kindly ask our technician not to clean the glass if breakage is a risk you want to avoid. It seems that a Marco fireplace glass is a high risk for this problem.

Venting: We inspect and repair all components of a fireplace within the cabinet that contains the logs and below the cabinet. In rare circumstances, the problem is due to a clogged or inadequate fresh air or exhaust vent. These are the vents that go from the fireplace to the outside. We will identify if this is the problem and then it is the responsibility of the owner to find and remove the item causing the problem (i.e. bird’s nest, wasp nest, etc.)

Discounts: We offer a 5% senior or military discount off of our basic service.

Our Company: Please note that Gas Fireplace Doctors is a division of Sage Solutions Inc. Sage Solutions is doing business as Gas Fireplace Doctors. Sage Solutions was founded in 2016. Checks can be made out to Sage Solutions or Gas Fireplace Doctors. Credit card charges will show up on your statement as Sage Solutions. Our technicians have been trained to repair gas fireplaces and we carry most all specialty parts required for gas fireplaces. Please note that our technicians are not licensed HVAC technicians and we do not work on home furnaces or air conditioning system. In contrast, in our opinion, HVAC technicians generally do not carry all the parts found in a fireplace and they do not understand the nuisances of a gas fireplace. In general, HVAC technicians are focused on installation and repair of home furnaces and ac units.