FAQ

Pricing:

1. We charge $195 to clean, adjust, and refurbish the mechanical parts of your fireplace. Typically, this will repair a fireplace. If not, we’ll identify the part that needs to be replaced and quote the part and replacement cost. See our part pricing by clicking here.
2. We charge $175 for each additional fireplace. So, there is a discount for multiple fireplaces in the same home on the same visit.
3. We clean and repair outdoor fire pits and fireplaces, too. It is $195.

Appointments: We schedule our gas fireplace technicians to arrive in a 2-hour window. The appointment can be canceled at any time up to the time of the appointment window without penalty.

Warranty: Our workmanship is warranted for 90 days. All parts installed by our company are warranted for one year from the invoice date.

Recommendation: The National Fireplace Institute recommends servicing all gas fireplaces annually.

Our People: Our fireplace technicians are full-time employees covered by our worker’s compensation and general liability policy. Our employees are given a bonus for each 5-star review a customer leaves on Google. We do this to help ensure that every customer will be left completely satisfied. You can learn more about our people by clicking this link or our team link above.

Standard Service Area: Anywhere throughout the Denver metro area. We travel as far north as Boulder and south as Castle Rock or Franktown. It is always just $195. We have 14 technicians moving throughout the Denver area Monday through Friday and Sunday. We will strive to group appointments in similar areas to maximize the efficiency of our technicians. Our office is located in Parker, Colorado. There is no trip fee. Each technician drives a wrapped Toyota Prius.

Outside Denver Metro Area: We charge $195 for the basic service and $90/hr for two-way travel as determined by Google Maps. We offer a 90-day warranty on our service. We would need to charge for the 2-way trip again if required to return, even if it is still in the warranty period.

Courtesy: Working on a fireplace can be a dirty business. As a result, we take the proper precautions to protect your home and the surrounding area. More specifically, our technician will wear booties and spread out a drop cloth in front of the fireplace to protect the flooring.

Methodology: We isolate a particular symptom, identify a diagnostic procedure, and, based on the results, work to complete the appropriate corrective action.

Glass Disclaimer: Please note that pressure is applied when we clean the fireplace glass. The glass could have a preexisting stress point or be weakened due to age or use. The force could be enough to cause the glass to break after we leave and heat is applied. If the glass breaks, we will agree to provide a replacement glass at our cost with a free installation. Kindly ask our technician not to clean the glass if breakage is a risk you want to avoid. It seems that Marco fireplace glass is at high risk for this problem.

Venting: We inspect and repair all fireplace components within and below the cabinet that contains the logs. In rare circumstances, the problem is due to a clogged or inadequate fresh air or exhaust vent. These are the vents that go from the fireplace to the outside. We will identify if this is the problem, and then it is the owner’s responsibility to find and remove the item causing the problem (i.e., bird’s nest, wasp nest, etc.)

Discounts: We offer a 5% senior or military discount on our basic service.

Gas Leak Detection: Our focus for gas leak detection is within the gas fireplace cabinet. We check for leaks in the gas control valve, pilot assembly, and main burner. The gas control valve contains the solenoids that control gas to the main burner and pilot assembly. We do not check for gas leaks beyond the gas fireplace. Gas lines typically run through a gas meter on the side of your home, your furnace, water heater, and each gas fireplace. We will use precision instruments to detect natural gas or propane leaks. Please note that natural gas has a sulfur smell (rotten egg) added for easy detection. If you notice this smell after or before our service, you should immediately contact your local gas company so that they can shut down the unit until it can be repaired. The local gas company is available 24/7 and will ask questions to determine what you should do to protect yourself and others immediately.

Emergency Service: If anyone in the home ever smells gas or experiences symptoms common to a gas or carbon monoxide leak, your gas company or local fire department should be notified immediately. You should also vacate the home until it is determined safe to return. In the event of a gas leak, your gas company can quickly shut off gas to the unit that is leaking gas until the proper repair can be completed.

Our Company: Please note that Gas Fireplace Doctors is a division of Sage Solutions Inc. Sage Solutions is doing business as Gas Fireplace Doctors. Sage Solutions was founded in 2016. Checks can be made out to Sage Solutions or Gas Fireplace Doctors. Credit card charges will show up on your statement as Sage Solutions. Our technicians have been trained to repair gas fireplaces, and we carry almost all specialty parts required for gas fireplaces. Please note that our technicians are not licensed HVAC technicians; we do not work on home furnaces or air conditioning systems. In contrast, in our opinion, HVAC technicians generally do not carry all the parts found in a fireplace and do not understand the nuances of a gas fireplace. HVAC technicians typically focus on installing and repairing home furnaces and air conditioning units.