Loving My Customer16 Nov 2008

Recently I arrived at a customer in Denver who explained that another company had come to fix their fireplace and it did not go well. The other company dissembled their fireplace and then said it could not be fixed. The solution was to have the customer buy a new fireplace that would cost $4,500. As you can imagine, this customer was quite distraught. After an exchange of words, the other company just left - without even putting things back together. This is a good example of not loving your customer.   So, here I am. The fireplace is in a million pieces and it's pulled apart so that I cannot even run diagnostics to narrow down the problem. This is worse case scenario for me. The {+}
A vented gas fireplace is where you have a fireplace that is vented to the outside. This fireplace is generally safer and can be run for long periods of time without causing your room to be too hot. This is the most common type of gas fireplace int he Denver area.   A fireplace that is not vented means the air that it consumes comes from the room where the fireplace is situated. In addition, none of the heat it produces escapes to the outside. This type of fireplace produces a ton of heat and has to be cycled on and off throughout the day. {+}

Gas Fireplace Logs30 Oct 2006

Gas fireplace logs are specially designed to appear like real logs without actually burning. Generally, gas fireplace logs should last as long as your fireplace is in service. Be careful when attempting to remove the logs as they can break if secured tightly to the grill. Many times the logs can be lifted off without any problems; however, sometimes they are screwed into the base and/or other logs. Take pictures before removing the logs and set the logs down in an organized manner so that you can put them back the way they were found.   Believe it or not...quality gas logs are expensive to replace meaning they can cost up to $200. The goal of a good gas fire log is to provide the {+}