Services

We charge $195 for the first fireplace and $175 for each additional fireplace in the same house, on the same visit. We make every effort to service our customers expediently. Our goal is to set a two-hour arrival window. The actual service will take 45 minutes to one hour once we arrive. Our goal is complete satisfaction with all aspects of our fireplace repair service. Please immediately call the office if you are unhappy for any reason. Here is a list of things we can do for you:

• Test for carbon monoxide leaks*
• Check for gas leaks*
• Push high-pressured carbon dioxide through the system*
• Inspect and test all critical parts and sensors*
• Inspect and adjust the pilot light*
• Attempt to refurbish existing parts*
• Adjust gas valve*
• Clean the main gas burner*
• Clean out the pilot assembly*
• Carefully clean and re-test safety sensors*
• Identify any part that may need to be replaced*
• Attempt to clean the creosote off the inside of your glass fireplace window with the proper solution* (**)
• Vacuum the inside of your fireplace*
• Replace the fireplace embers*
• Run a new gas line
• Install or replace gas shut-off valves
• Touch-up inside fireplace paint
• Install a blower to better circulate heat (need model & serial number)
• Install a timer switch to turn off your fireplace after a set time automatically

* Included in the $195 service. Generally, the $195 service will get your fireplace looking and running great.
(**) Please note that pressure is applied when we clean the fireplace glass. The glass could have a preexisting stress point or be weakened due to age or use. The pressure applied could be enough to cause the glass to break during the cleaning process or after we leave and heat is applied.

Every service call comes with a 90-day labor warranty covering our workmanship. All parts are warranted for one year. It is expected that they will last a lot longer.

Gas appliances should be inspected before use and at least annually by a qualified service person. The best approach to proper and safe appliance performance is preventative maintenance. From the customer’s standpoint, an annual inspection and cleaning means increased reliability and optimum performance of their unit. It may minimize more expensive repairs and avoid the inconvenience of interruption of use.